Every Ratifye plan includes direct human support. Priority and Enterprise customers get dedicated Customer Success Managers with regulatory specialisation.
| Tier | Plan | Channels | Response SLA | Regulatory support |
|---|---|---|---|---|
| Standard | Starter & Growth | 1 business day | Documentation | |
| Priority | Pro | Email, Chat, Phone | 4 business hours | Specialist on request |
| Dedicated | Enterprise | All + Dedicated CSM | Custom SLA | Assigned specialist |
CDSCO, FSSAI, and EU FMD specialists available on Priority and Enterprise plans. They review your compliance configuration before go-live and answer audit-time queries with same-day turnaround.
Enterprise customers receive a dedicated CSM who owns your deployment from onboarding through ongoing expansion. Your CSM attends your compliance review meetings and participates in audit preparation.
Every Growth and above plan includes guided onboarding with a Ratifye implementation specialist. Most customers complete their initial deployment in 2 weeks with 3 guided sessions.
Complete self-service documentation covering API references, SDK guides, integration tutorials, compliance schemas, and troubleshooting guides. Available to all plans 24/7.